FAQ’s

Where does Wee Love Baby Boutique ship to?

Wee Love Baby Boutique ships anywhere within South Africa.

Do you ship internationally?

We currently only ship within South Africa. 

Can I send my order to a postal address?

No, we currently do not ship to PO box addresses.

How much will the courier charge be?

We offer free shipping for all orders over R1000 nationwide. A flat rate shipping of R79 applies to orders below R1000.

Do you have a showroom?

No, we are an exclusive online store.

How do I pay for my order?

Payment can be done via our secure payment gateway Payfast. Payfast is South Africa’s  leading payment gateway offering fast and secure payments. Instant EFT enables buyers to make payments with traditional internet banking with SA's four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information.

Do you allow for collections?

Yes, we have collection point in Sandown, Johannesburg. Please select Local Pickup at checkout if you wish to collect your order. 

Can I return my item if I want to?

Yes. If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery. You will be responsible for the shipping costs of returning the item to us. You will then be able to choose something else from the shop or we will offer you a refund once we have received the item unopened and in saleable condition.

How long does it take for my order to be shipped?

Most orders are shipped within 2-5 working days (if not sooner!). Some of our products have longer lead times, usually 10-20 working days. Please note these lead times on the product description page. Delivery times are an estimate and Wee Love Baby Boutique will not be held responsible for any delays caused by Courier Companies.

How will I know when my order has been shipped?

We will notify you via email that your order has been dispatched. You can track your order online at The Courier Guy or Fastway using the waybill number on your delivery notification email.

How long does it take for my order to arrive?

Please allow 2-5 working days for your order once it has been dispatched. Outlying areas usually take 5-7 working days.

Can I deliver a gift to a friend or family member?

Absolutely. Please indicate under “notes” that the item/s purchased are a gift and we will exclude the invoice from your order. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would be your address.

Do you offer gift wrapping?

Yes, and we offer a personalised note service. Leave your message under “notes” and we will wrap your gift and write a card for you.

I would like to purchase a gift card, how do I do it?

Here is the link to our gift cards https://weelove.co.za/collections/gifting/products/gift-card which can be purchase via our online store. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

• Select the amount you would to purchase the gift card for
• Add the gift voucher to your cart
• Please “add a note” to your order so that the receiver who the gift card is from
• Please note this is not a physical gift voucher- it is an electronic voucher which needs to be emailed directly to the recipient. Please do not put your email address in.
• Please “add a note” at checkout to your order so that the receiver knows who the gift card is from. 
• Please do not choose "This is a Gift"- your card/note needs to be completed in the notes section at checkout. 
• Checkout – Please put the receivers email address in order for the voucher to be sent directly to them.
• Billing Details- Please complete your details in this section

My product is damaged, what can i do?

If your order is damaged in anyway on delivery, please notify us immediately on kirsten@weelove.co.za so to enable us to return and replace it for you.